GK / OPERATING HANDBOOK
VPNGK User Guide
Follow the practical setup flow for plans, subscriptions, client apps and connection checks. If you’re new and just want to get connected, start with the Quick Start Guide. Come back to this guide when you need to understand settings, handle permission prompts or manage multiple devices. Both guides follow the same workflow; this one adds decision-making tips and troubleshooting steps.
Platforms covered: Windows / macOS / iOS / Android / Linux. Interface labels may vary by system and client version. Follow the goal of each step rather than relying on a button’s exact location.
SERVICE BASICS
Service overview and connection prep
Accounts, subscriptions and clients: what each does
VPNGK provides international routes and network acceleration, with coverage in 110+ countries and 160+ routes. Unlimited devices can be connected at the same time. Getting started involves more than clicking a button on a webpage: your account identifies your plan and orders, your subscription provides route settings to the client, and the client establishes the connection on your device. Understanding these as separate steps helps you distinguish payment issues from network issues and avoid changing system settings before importing your subscription.
The user panel is where you manage your account and access your service; the marketing site is for information and reference. You can compare plans on this site, but sign in, pay, retrieve your subscription and download clients through the user panel. The regions shown in a client come from the imported subscription, not from city names entered on a webpage. A route appearing in the list means its configuration is available; you’ll still need to test the connection and check whether the destination service accepts that exit location.
A route’s region describes its network exit point; it doesn’t mean every request will pass through that region. Client routing rules may send local services direct and route selected international services through your chosen connection. Browsers, terminals and other apps may also use different proxy settings. Before you begin, decide what you need to do: browse a website, use a desktop app, access AI tools or stream video. Each task needs its own check; a successful webpage doesn’t prove the whole device is connected as expected.
Check your local network before testing the service
Before installing anything, make sure your device can connect to its current network and open a local website you normally use. If the network requires you to accept terms in a browser, complete that step first. Public Wi-Fi sign-in pages usually depend on the local network, and switching proxy modes before the client connection is stable may prevent the page from loading. Pause the connection, complete sign-in, then reconnect. That’s more targeted than reinstalling the client.
Check that your device’s date, time and time zone are correct; automatic time sync is usually best. A significantly incorrect clock can interfere with certificate checks for encrypted connections and with website sign-in. Make sure there’s enough storage for the installer and configuration, and that your system account can complete the required installation steps. Organization-managed devices may restrict network extensions or proxy changes; follow your organization’s device policies and don’t disable security protections just to dismiss a prompt.
If you’ve used other networking tools on the device, note your current system proxy, browser proxy extensions and running network clients. Before testing VPNGK, pause tools that may overlap, and keep a record of settings you still need. When multiple tools handle network traffic at once, requests may take different routes and symptoms can vary by app. Start with a clear connection path; you can assess whether the tools can coexist later.
What security and permission claims mean in practice
VPNGK describes its encryption as military-grade. For users, it’s still important to distinguish connection protection from account security: an encrypted network connection doesn’t replace a destination website’s sign-in requirements, device updates, password management or file checks. A client may request network-related permissions to manage proxy or tunnel traffic. Before granting access, verify the app’s source and name, and don’t approve unrelated permissions just to complete setup.
When you’re ready, continue to the next chapter to choose a plan. To see the available account options, open the user panel. For regions and route types, see the network routes page. This guide doesn’t provide direct installer downloads or display actual subscription URLs, keeping personal delivery details separate from public information.
You’re ready to move on when your local network works, your system clock is correct, you know which app you want to use and you’ve identified any overlapping network tools. There’s no need to change advanced settings yet.
PLAN SELECTION
Choose a plan and billing option
Start with how you’ll use it, then choose a data allowance
VPNGK offers monthly subscriptions and permanent data packages. A monthly subscription suits regular use and monthly budgeting. A data package suits less predictable use when you want to keep unused data for later. The difference is how billing and data are managed, not a different level of route quality for the same allowance. First consider whether you’ll use the service regularly, then estimate how much of your typical activity involves browsing, syncing, video and development work.
Don’t estimate data use from time online alone. Reading webpages and streaming video for the same length of time can use very different amounts of data. Downloads, cloud sync, system updates and background app activity also use data. When you’re new, note your usual network habits and use the actual usage shown in the panel to adjust your plan. Don’t choose based on unverified estimates of how many hours you can stream; the service makes no fixed promise of that kind.
| Plan | Price | Data included | Data terms |
|---|---|---|---|
| Monthly subscription | ¥9.9/month | 60GB | Resets monthly on the activation date |
| Monthly subscription | ¥18/month | 250GB | Resets monthly on the activation date |
| Monthly subscription | ¥28/month | 500GB | Resets monthly on the activation date |
Understand resets and upgrades before checking your balance
Monthly subscription data resets each month on your activation date, not at the start of the calendar month. Check the panel for your payment date, plan status and data reset details. Keeping a note of your activation date makes it easier to tell which usage period you’re looking at. A new calendar month doesn’t necessarily mean your data has reset, and your client’s local traffic statistics aren’t the same as your remaining account data; they serve different purposes.
When you upgrade mid-cycle, the price difference is converted into remaining days. An upgrade doesn’t necessarily mean you simply pay the difference and keep all your original dates and allowances unchanged. Review the adjustment shown in the panel before proceeding, and check the plan name, price and validity details. If the result doesn’t match your expectations, save the non-sensitive details and contact support rather than submitting multiple orders to test the rules.
Data packages cost ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They last until used and never expire. “Never expires” describes the validity period; it doesn’t mean the data is unlimited or that used data will be restored. If your account has multiple purchases, check the panel for the current package and how data is deducted. This guide doesn’t infer package stacking rules that aren’t listed in the plan details.
Consider device needs separately from route needs
VPNGK supports unlimited devices online at the same time, so you don’t need to buy extra seats based on the number of devices. What matters is the data those devices use: desktop downloads, mobile video, background sync and development requests can all contribute to total usage. Device count isn’t a substitute for a data allowance, and using multiple devices doesn’t give each one a separate plan allowance.
Choose routes based on the service you need, not just the price. Websites, AI requests and streaming can have different requirements for exit region and connection stability, so you’ll still need to select and test a route after choosing a plan. Compare the full plan details and billing terms on the plan pricing page, then see the network routes page for the differences between IEPL, relayed and direct routes. A route type isn’t a guaranteed speed.
Keep the refund policy in mind when making your choice: VPNGK offers a 7-day no-questions-asked refund. See the refund policy and follow the process in the panel. Before placing an order, confirm the price, data plan type and payment method. By the end of this chapter, you should be able to explain why your chosen plan fits your expected usage—not simply why you picked the largest one.
Monthly subscriptions reset on the activation date; data packages stay valid until used and never expire. Don’t apply one product’s validity rules to the other.
ACCOUNT AND PAYMENT
Create an account and confirm your order
Keep your username and password safe
VPNGK doesn’t require an email address; you can create an account with a username and password. Open the account page and fill in the requested fields. Choose a username you’ll recognize, but it doesn’t need to reveal your real identity. Use a unique password and store it in a trusted password manager or a private record. No email field doesn’t mean your login details are disposable: you’ll still need them to access your account.
Before submitting, check your keyboard layout, spaces and capitalization. When pasting a password, make sure you haven’t copied extra spaces at either end. When entering your username, don’t accidentally use saved details from another account. If the page says a username is unavailable, follow the prompt and choose another. If submission fails, first check whether the account was created before retrying; a slow response can otherwise lead to duplicate attempts.
Once your account is created, use the sign-in page to confirm your credentials before choosing a plan. Staying signed in temporarily in your browser isn’t a backup of your login details. You’ll still need your account information after changing devices, clearing browser data or signing out. Check the panel for the account recovery options it actually provides; don’t assume an automatic recovery method is available.
Choose a plan and continue to payment
Open the plans section in the panel and select the monthly subscription or data package you’ve checked. At checkout, confirm the product type, price, data allowance and account. The marketing site is useful for comparing options, but payment should be completed through the order flow in the user panel. Don’t enter account details on payment pages from unknown sources, and don’t treat a subscription URL from someone else as your order delivery.
Payment methods: Alipay / WeChat Pay / USDT. Follow the steps shown on the order page after choosing a method. Payment may open in the current tab, a new window or the relevant app. If nothing happens, check whether your browser blocked the redirect, then return to the order list to see whether an order was created. If the order status is unclear, don’t create the same order again; duplicate orders can be difficult to sort out.
When paying with USDT, carefully verify the network, address and amount shown for the current order. Use the details from that order—not an old screenshot—and don’t assume that assets with the same name use the same network. Blockchain confirmation and a webpage response are separate things, so return to the panel and check the result after sending payment. For any payment method, clicking “Pay” doesn’t prove the plan is active.
Payment receipt, order status and plan status are different
After payment, return to the panel and check both the order result and whether an active plan appears in your account overview. A receipt from the payment provider is evidence of payment; the plan status in the panel tells you whether delivery can proceed. If the two don’t match yet, refresh the order or reopen the overview. Don’t delete order records or switch payment methods repeatedly.
If the payment provider shows payment completed but the panel hasn’t updated, keep the order ID, plan name, payment method and transaction result, then contact support through the ticket center. Hide your password, subscription URL and unrelated payment details when sharing information. An order ID makes an issue easier to locate than “I just paid,” and the actual panel status is more useful than guessing that the route is broken.
If you can sign in but can’t retrieve a subscription, first check that your plan is active before troubleshooting the client. Reinstalling the client won’t fix an order that hasn’t taken effect, and changing proxy modes won’t confirm payment. For refunds, follow the 7-day no-questions-asked refund policy and check the relevant terms; don’t look for a refund option in the local client. Before moving on, confirm that you’re signed into the right account and that its plan is active.
Only include the information needed to identify a ticket issue. Don’t share your password or full subscription URL in a screenshot or message when troubleshooting a routine order.
SUBSCRIPTION HANDOFF
Get and safeguard your subscription
Find the delivery page and choose an import method
Once your plan is active, open the account overview to find your subscription details, then visit the client downloads section for your platform. Get both the client and subscription through the user panel. Access to the downloads page doesn’t mean you have an active plan, so check your account status first. Don’t download an installer with the same name from an unrelated search result or use a public article’s URL in place of your personal subscription.
The panel may offer an import link that opens the client directly, or let you copy the subscription URL and paste it into the client. Either way, the goal is to add a remote configuration that can be updated later. For direct import, check the system prompt and select the client you intend to use. For manual import, look for “Subscription,” “Configuration,” “Import from URL” or a similar option. Don’t paste the URL into a field for an individual route.
If the client doesn’t open from the import link, don’t assume the subscription is invalid. Check that the client is installed and opens independently, then check whether your browser allows external apps to launch. If the system still can’t open it, use the panel’s copy option to import manually. Follow the format actually provided by the panel; don’t force it into a different format based on guesswork.
Remote subscriptions and local configurations are different
A remote subscription generally saves a source URL and lets you update routes later. A local configuration is a snapshot of a file and may not update in the same way. In the client’s configuration list, look for a source or update option. If you’ve only saved a local file, seeing region names in it doesn’t mean it will sync future changes automatically. Follow the panel’s delivery instructions and use the import method provided for your client.
After importing, give the configuration a name you’ll recognize, such as “VPNGK everyday connection.” This is just a local label; it doesn’t change your account or routes. Open the configuration details to check that the import isn’t empty and that routes or policy options are listed. If parsing fails, save the exact error and check whether the copied content is complete, the format is supported and a chat app added punctuation to the URL.
Troubleshoot subscription update failures separately from connection failures. Updating a configuration requires the client to retrieve subscription data; connecting uses an existing configuration to establish a network connection. An old configuration might still connect while an update request fails, or the subscription might download successfully while a particular route can’t connect. Track each result separately instead of describing every issue as “the subscription doesn’t work.”
Treat your subscription URL as sensitive account information
A full subscription URL may include access parameters for your personal configuration. Protect it like your account credentials: don’t publish it, share it in group chats, upload it to an unknown online conversion site or leave it visible in a screen recording. Browser history, clipboard tools and synced notes may retain copied content. Consider who can access those tools and where their data is synced.
For another device, signing into the same account on that device and retrieving the subscription from the panel makes it easier to check the account status. VPNGK supports unlimited devices online at the same time, but the account holder should still manage personal account details. Sharing a device doesn’t mean sharing your password and subscription URL with every user. Before handing a device to someone else, remove your configuration, sign out of the panel and delete locally saved subscription details.
If you think your subscription has been exposed, check whether the panel provides an option to reset or replace it, and follow the available process. After replacing it, import or update the new source on each device; changing the configuration name on just one device isn’t enough. If the panel has no such option, contact support rather than guessing when the old URL will stop working. For everyday protection, see the guide to subscription links and public Wi-Fi safety.
You’re ready to connect when the client shows a recognizable configuration from your account, the route list loads and you’ve stored your personal URL safely.
PLATFORM IMPORT
Import the client on each platform
Every platform follows the same basic steps: sign in to the panel, confirm your plan is active, select your platform in the downloads section and retrieve your subscription. The sections below cover platform-specific permissions and import steps; menus can differ between clients. If labels vary, look for the actions to add a remote configuration, select it and connect. Follow the panel’s instructions if it provides guidance for a specific client.
Windows: install, import and configure the system proxy
Download the Windows client from the panel, save it, verify its source and run the installer. If Windows asks for permission, check that the request comes from the app you’re installing before proceeding. After installation, open the client on its own and make sure the main window loads. Then import from the panel or add the subscription source in configuration management. When the client confirms the import, check the configuration list and make sure the VPNGK configuration is selected.
Before connecting, check whether the client uses the system proxy or another way to handle network traffic. For a basic webpage test, start with the default settings. If an app doesn’t use the system proxy, follow the guidance later in this section rather than enabling every mode at once. If local websites stop working after disconnecting, check whether the system proxy still points to the closed client. Stop the connection normally through the client first, then check system settings instead of resetting the entire network.
macOS: network permissions and enabling the configuration
Get the macOS client from the panel, install it in an approved location and launch it. Depending on the client, macOS may request permission for a network extension, VPN configuration or related traffic controls. Check the app name in the prompt, grant the relevant permission in System Settings, then return to the client. If no connection option appears afterward, quit and reopen the client, and check System Settings for any remaining prompts.
After importing the subscription, select the configuration and a route, then connect. If macOS says the app can’t be opened, check its download source and the reason shown by the system; don’t disable system-wide protections just to install it. If there are options for different processor architectures, use only those provided in the panel rather than guessing from a filename. For more on permissions, see the Mac setup and subscription import guide; for help choosing a client, see the macOS client selection guide.
iOS: get the app and approve the VPN configuration
On iOS, use the platform entry in the user panel for app download and configuration instructions, and follow its App Store link to get the app. Don’t use installation files for other platforms or substitute an app just because its name looks similar. Open the app after installation, then use the import method provided in the panel. If iOS asks whether to open the app, check its name before continuing.
Once the subscription appears in the configuration list, select it and follow the app’s steps to add a system VPN configuration. If iOS already has another VPN configuration, confirm which one is active before connecting so you don’t switch to an older configuration by mistake. If access stops after switching between Wi-Fi and mobile data, first check whether the new network works without the client, then reconnect. The VPN indicator shows system connection status; it doesn’t confirm that your target app works.
Android: installation source and background connections
Get the Android client from the panel’s downloads section. If Android asks you to allow installation from the current source, grant permission only for the trusted source you’re using, then restore the previous permission setting after installation. Open the client, import the subscription and check that the configuration and routes appear. Then approve the system’s VPN connection request. This allows the client to manage network traffic on your device; it doesn’t grant access to your accounts on destination websites.
If the client connects while the screen is on but often disconnects when you switch apps or lock the screen, check whether the system limits its background activity or battery use. Settings vary by device; look for the client by name. Change only settings that are actually affecting the connection—you don’t need to disable every battery-saving feature. Also check whether another app is using the system VPN connection. Pause conflicting tools and test again.
Linux: configuration source and app proxy scope
Check the panel for the Linux client’s installation instructions, then follow the steps for your distribution and the provided package. Don’t run an installer for another system or copy administrator commands from an unknown script. After launching the client for the first time, import the subscription, check that it parses and connect. If installation requires elevated permissions, understand what the step changes and keep any results and error messages for troubleshooting dependencies or permissions.
On Linux, the desktop environment, browser and terminal may not use the same proxy settings. If a browser works but a development tool doesn’t, check that tool’s proxy configuration before changing subscriptions. Per-process proxies, environment variables and system-wide traffic handling are separate layers. Settings applied only to the current terminal won’t automatically affect other programs that are already running. Test the app you actually need before widening the proxy scope.
| Platform | Key permissions | What to check after connecting |
|---|---|---|
| Windows | Installation and network access permissions | Does the system proxy point to the current client? |
| macOS | Network extension or VPN configuration approval | Is the configuration selected, and is system approval complete? |
| iOS | Add permission for the VPN configuration | Is the intended configuration active? |
| Android | VPN permission and background activity settings | Does the connection stay active when you switch apps? |
| Linux | Installation permission and traffic handling mode | Does the target app use the configured proxy? |
After setting up the platform, don’t rush to copy advanced settings. First connect with the defaults and confirm basic access, then address app-specific differences one at a time. This gives you a clear baseline and helps pinpoint whether an issue is with import, permissions or actual traffic.
CONNECT AND VERIFY
Choose a route and test the connection
Keep the default rules, then choose an exit route
After importing the configuration, find the policy or route selector. If the client shows both regional routes and policy groups, identify which entries are the actual exit routes and which ones direct requests. For your first test, keep the default rules, choose a region suited to your target service and connect. Don’t change every rule before confirming basic access; if the issue goes away, you won’t know which change helped.
IEPL, relayed and direct routes describe different ways of organizing network paths; their names alone don’t prove that your connection will be faster. Choose based on the target region, your local network and current performance. Route details shown on the site, such as a Tokyo, Japan relay, can help explain the categories; the actual options depend on your current subscription. See the network routes page for regions and route types. Don’t manually add servers that aren’t in your subscription.
After connecting, open a familiar local website, then try the international service you want to use. The first test checks that everyday browsing still works; the second checks that your target traffic can reach its destination. If the client says it’s connected but both sites fail, check the local network and proxy handling first. If local sites work but the target service doesn’t, check the selected exit route, the app’s proxy scope and the service’s own requirements.
A working webpage isn’t enough—test the task you need
For AI tools, test the whole workflow, not just the homepage. Signing in, sending a request and waiting for a response may involve different connection steps. A page loading doesn’t prove that requests will keep working. When an error occurs, note which step failed and the exact message. Distinguish network problems from account permissions and service region restrictions. After switching routes, repeat the same task without changing browser extensions or account settings, so the results are easy to compare.
For streaming, check that the service loads and plays in the app you plan to use, and keep account region and content licensing in mind. Changing your network exit doesn’t automatically change your account benefits, and not finding a particular title doesn’t necessarily mean the connection failed. Playback quality also depends on your device, service plan, video encoding and local network. A route name doesn’t guarantee content availability or picture quality. See the Streaming page for scenario-specific guidance.
Developers should test in the actual runtime environment. Browsers, terminals, editor extensions and containers may each use different proxy settings, so a successful browser test doesn’t prove your program works. First identify which process sends the request, then check whether it uses the client’s traffic handling or an explicit proxy. For guidance on long-running requests and consistent exit routes, see the route selection guide for AI API developers.
Troubleshoot where the failure occurs; don’t reinstall on a hunch
If the configuration list is empty, return to subscription import. If the system blocks the connection, check platform permissions. If the client connects but the target app gets no response, check that app’s proxy scope. If only one regional route fails, keep the app and mode unchanged and test another route in your subscription. Change one thing at a time to distinguish local network, route and destination-service issues.
If a website repeatedly asks you to verify, shows a sign-in region warning or flags an account issue, don’t keep switching between regions. Keep the current exit route and check the destination service’s account status and requirements. Reinstalling the client won’t remove a server-side restriction. Before clearing website data, make sure you have your login details; otherwise troubleshooting could make signing in harder. Retry normally and use the specific error message rather than blindly clearing all browser data.
Test disconnecting too: stop the connection normally through the client, then check whether the local network behaves as before. If access still fails after closing the app, check for a leftover system proxy and other network tools. A complete check covers your target task while connected and everyday access after disconnecting. Keep a brief record of the platform, network, route type, point of failure and exact error; don’t include your personal subscription URL.
A successful test means the task works—not just that a button changed color, a route name appeared or the system showed a VPN indicator. Interface status is a clue, not the final result.
DAILY MAINTENANCE
Routine maintenance and renewal checks
Subscription updates and client updates are different
Routine maintenance covers your account, subscription configuration and client app; don’t treat them as the same thing. Your account status determines whether your service is active, subscription updates sync route settings, and client updates change the software itself. When a connection fails, check the account and configuration before updating the app. If only the route list needs updating, you don’t need to uninstall the client. Updating the app also won’t complete payment or change your plan balance.
Use the subscription update option in the client and check that it reports success. Then make sure the right configuration is still selected. Route order or names may change after an update, so identify the current exit again rather than relying on an old saved position. If an update fails but the old configuration still works, keep it and note the error, then check the panel and network. Don’t delete your only working configuration before troubleshooting.
When the client needs an update, check the panel’s downloads section for the current download method. Before updating, note the configuration source, your usual mode and any app settings you changed locally. Afterward, check permissions and the connection again, then restore only the custom settings you need. Don’t assume local changes will always carry over, or ignore system prompts indefinitely just to preserve them.
Understand your balance and status after renewal
Monthly subscribers should check their plan validity and the rule that data resets each month on the activation date. If the connection suddenly stops working, open the account overview and check whether the plan is active and data remains before blaming peak-hour traffic. The client’s session traffic and your panel usage may cover different things; use the panel as the main reference for your remaining account data.
Before renewing, confirm the product type and order details in the plans section. Monthly subscriptions and data packages follow different rules, so don’t choose based on price alone. Data packages last until used and never expire, but check the remaining data. Monthly subscriptions depend on plan validity and the reset schedule. For stacking, renewal timing or switching products, check the result shown in the panel; don’t assume rules that aren’t listed in the plan details.
When upgrading mid-cycle, the price difference is converted into remaining days, so check the updated dates after upgrading. Once payment is complete, check the order and account overview before deciding whether to update your subscription. If the plan is active in the panel but the client still shows old information, update the subscription and reconnect. If it isn’t active in the panel, troubleshoot the order instead of trying to mask an account issue by switching clients.
Maintain multiple devices and handle network changes
Unlimited devices can be online at the same time, but you still need to manage each device’s configuration, permissions and updates separately. Keep a record of each device’s name, platform, configuration status and most recent test; one device working doesn’t prove that all of them work. Before selling, lending or retiring a device, remove subscription and account details, then take care of the device’s data.
After switching home networks, joining public Wi-Fi or changing how you connect, first confirm that the new network works on its own, then reconnect. If only the new network fails, compare using the same device and configuration on the original network. If the connection acts up after the device wakes from sleep, disconnect and reconnect normally through the client. Check whether the network state has recovered before changing the subscription URL.
Keep useful troubleshooting notes brief: platform, current network, target app, selected region, point of failure and steps already tried. These details make recurring issues easier to compare than a general report of “frequent drops.” For help, open the ticket center. For account-use terms, see the Terms of Service and Privacy Policy.
Maintenance order: account status → subscription update → connection test → client and system settings. Fix confirmed issues first; don’t make reinstalling your default response.
ADVANCED OPERATION
Routing settings and advanced troubleshooting
Know what each setting affects, and keep a working baseline
Consider advanced settings only after testing the default configuration. Rule-based mode directs requests according to the configuration; global proxy mode covers a wider range of traffic; direct mode stops the relevant proxy behavior as defined by the client. Names and exact behavior vary by client. “Global” doesn’t guarantee that every app is covered; some apps may use their own network path. Note the original setting before each change so you can restore it if something fails.
System proxy settings and TUN or similar traffic-handling modes cover different scopes. A system proxy depends on apps using the system settings; traffic handling may require additional permissions and affect more connections. Enable it only if the client offers it and the app you need requires it. After switching modes, retest local services and your target task, and check that disconnecting restores normal access. An advanced mode isn’t a universal performance boost.
Subscription updates may overwrite local changes, and support for separate overrides depends on the client. Check its configuration guide first. Use an explicitly provided local override option rather than editing the remote subscription source. To recover, restore the verified default configuration and test again. Keeping a known-good baseline is more useful than collecting unexplained settings, especially when moving configurations between devices.
| Setting | What it controls | What to check |
|---|---|---|
| Rules and policies | Which route a request should take | Does the target domain match the expected rule? |
| System proxy | How apps use a proxy | Is the app using the system settings? |
| Traffic handling | Expand which app traffic is handled | Permissions, conflicts and behavior after disconnecting |
| DNS settings | How domain names are resolved to addresses | Do the DNS resolution and connection paths match? |
| App-specific proxy | Choose a proxy separately for a process | Use the address shown in the client’s actual settings |
DNS and exit route consistency
DNS resolves domain names to network addresses; a proxy determines the subsequent connection path. They’re related but not the same. If a domain can’t be resolved, the connection may never start. If it resolves but the request fails, check the route and destination response next. Don’t replace the subscription’s default settings just because a DNS address looks familiar, and don’t treat successful resolution as proof that a service is reachable.
Before changing DNS, check whether the client manages resolution and whether the target app uses its own encrypted DNS or resolution settings. Browser options can make results differ from the system’s. Keep the app and route unchanged, adjust one DNS-related setting and test the same domain again. If there’s no clear improvement, restore the original value rather than accumulating configuration changes you can’t explain.
For AI APIs, persistent connections and account sign-in, a consistent exit route is often more useful than frequently switching routes. Keep the same region during a work session and note why you change it. If a request times out, distinguish app waiting time from a network interruption or server error. Don’t retry indefinitely; follow the API’s guidance and consider the risk of duplicate requests or charges.
Turn troubleshooting results into a useful support ticket
Before submitting a ticket, restore the default configuration and run a comparison test. Then describe what changed under your custom settings. Include the platform, network, target app, route type, exact error, steps to reproduce and what you’ve tried. If only one app fails, say whether other apps work. If only one network fails, include the results on a comparison network. Clearly defining the scope is more useful than attaching an entire configuration file.
Check screenshots and logs for sensitive details before sharing. Hide account passwords, full subscription URLs, personal payment information and destination-service credentials. Logs may contain request URLs and access parameters, so don’t publish them without reviewing their contents. After support resolves the issue, note the final working settings in your personal maintenance record and remove temporary test configurations. If the problem persists, share new reproducible results and label assumptions as unconfirmed.
The goal of this guide is a repeatable workflow: confirm the account, verify delivery, approve platform permissions, connect with defaults, test your task and adjust settings only when there’s a clear reason. For everyday questions, see the Support page. To go through the setup steps again, return to the Quick Start Guide. A clear configuration and checklist make it easier to switch devices or networks without starting from scratch.
Advanced settings are useful only when they address a specific problem. For every change, be able to say what you changed, how you tested it and how to undo it.